Pv21 Privacy Policy — How We Protect Your Information
This privacy policy explains how pv21 collects, uses, stores, and protects the personal information of Malaysian users on our platform.
1What Information Do We Collect?
When you register with pv21, we collect your username, email address, encrypted password, date of birth, and mobile number. This information is required to verify your identity and keep your account secure.
We automatically record device type, operating system, browser type, IP address, and session usage data. This information is used to detect unusual activity and improve platform performance across devices, including Android and iOS phones.
All transactions on pv21 are conducted in Malaysian Ringgit (RM). We record transaction details such as amount, payment method (TNG, Maybank2u, bank transfer) and transaction time. Card numbers and sensitive payment details are not stored on our servers — they are handled directly by licensed payment processors.
We use cookies to store session preferences, streamline repeat logins, and understand how the platform is used. Usage data includes pages visited, session duration, and interactions with specific buttons or features on the platform.
2How Is This Information Used?
Pv21 only uses collected information for legitimate purposes directly related to the services we provide to users in Malaysia.
- Verifying user identity and managing account access
- Processing deposits and withdrawals in Malaysian Ringgit securely
- Sending account, transaction, and promotional notifications to users who have opted in
- Detecting and preventing fraud, account abuse, or unauthorised access
- Enhancing the user experience based on usage data and feedback
- To comply with legal and regulatory requirements applicable in Malaysia
- Providing effective customer support when users reach out to us
- Analysing usage trends for continuous platform improvement
3Cookies, Tracking & Data Storage
Pv21 uses session cookies and persistent cookies. Session cookies expire automatically when you close your browser, while persistent cookies help retain your login preferences for future visits.
You can manage your cookie settings through your browser at any time. However, disabling cookies entirely may affect certain features on the pv21 platform, including keeping you logged in between sessions.
Usage data is retained only for as long as necessary to meet operational and legal requirements. Inactive account data will be archived and eventually deleted in accordance with our data retention policy.
4Is Your Information Shared with Anyone?
Pv21 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, there are limited situations where sharing information is necessary:
Transaction details are shared with licensed payment processors that handle MYR deposits and withdrawals. They are bound by strict confidentiality agreements and may not use your data for any other purpose.
Pv21 will disclose information when required by Malaysian law, court order, or direction from a legitimate authority. We disclose only the minimum information necessary in such circumstances.
In cases of suspected fraud or serious security breaches, pv21 may share information with relevant parties for investigation purposes and to protect other users.
5Your Rights as a pv21 User
As a pv21 platform user, you have the following rights regarding your personal information. Contact us at [email protected] to submit any request.
You may request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request that we correct it promptly.
You may request the deletion of your account and personal data, subject to applicable legal retention requirements.
You may withdraw your consent to receive marketing communications or promotional notifications at any time.
6Policy Changes & How to Contact Us
Pv21 reserves the right to update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When significant changes are made, we will display a clear notice on the platform.
Continued use of the platform after any policy changes is considered your acceptance of the latest version. The most recent effective date will be displayed at the top of this page.
If you have any questions about this privacy policy, or wish to exercise your rights as a pv21 user, please contact our support team:
- [email protected]
- pv21.app
- pv21 FAQ
This privacy policy applies solely to the pv21 platform. If you access third-party website links from our platform, their privacy policies are separate and we are not responsible for them. Please review each third-party site's privacy policy independently.
Still Have Questions About Your Privacy?
The pv21 team is here to help. Visit our FAQ section or create an account to experience a platform built with Malaysian users' data security as a priority.